Terms and Conditions
Welcome to Elara Focus! By placing an order with us, you agree to comply with the following terms and conditions. Please read them carefully.
1. Payment Terms
- Cash on Delivery (COD) is the only payment method we offer.
- Customers are required to make full payment in cash upon receiving their order.
- We do not accept any other forms of payment, including credit cards, debit cards, online transfers, or digital wallets.
2. Order Placement
- Orders must include accurate contact and delivery information.
- Once an order is confirmed, it cannot be modified or canceled without prior approval from our customer support team.
3. Delivery Policy
- Delivery timelines are provided as estimates and may vary based on location and unforeseen circumstances.
- Please ensure that someone is available to receive the order and make the cash payment.
4. Return and Refund Policy
- Returns are accepted only for defective or damaged products and must be reported within 3 days of delivery.
- Refunds, if applicable, will be processed after verifying the returned product’s condition.
5. Liability
- Elara Focus is not responsible for delays caused by external factors such as weather, logistics issues, or other unforeseen circumstances.
- We reserve the right to refuse service if the terms of payment or delivery cannot be fulfilled.
6. Changes to Terms
- We may update these terms and conditions at any time without prior notice. It is the customer’s responsibility to review them periodically.
7. Contact Us
For any questions or concerns regarding these terms and conditions, please contact our customer support team.